Privacy Policy
Exelint International Co. and their affiliated companies (collectively “Exel”, “our” or “we”) appreciate you choosing to be a part of our community. We recognize the importance of online privacy and are committed to protecting your personal information and your right to privacy.
This Privacy Policy describes our practices on the collection, use and storage of information on www.exelmed.com or any website owned (Sites), operated or controlled by Exel. This also applies to Personal Information which we obtain and process other than through the Sites (for example, personal information about our customers, end-users, vendors or service providers in the course of doing business).
When you use our website, services, sales, marketing or events (collectively referred to in this Privacy Policy as “Services”), you trust us with your personal information. We take your privacy very seriously. In this Privacy Policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. If there are terms in this Privacy Policy that you do not agree with, please discontinue use of our Sites and our services.
Please note that our websites may offer links to other websites that are owned or controlled by third parties. This Privacy Policy only applies to Exel Sites. We do not control or endorse the content of any third-party sites and cannot accept responsibility for the privacy practices of any websites not controlled by Exel. We encourage you to review the privacy policies of any third-party sites.
Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@exelmed.com.
What Information Do We Collect?
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and Services, when participating in activities on the Services or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make the products and features you use. The personal information we collect can include the following:
Publicly Available Personal Information
We collect first name, maiden name, last name, nickname, current and former address, phone numbers, email addresses, business email, business phone number, and other similar data.
Personal Information Provided by You
We collect purchase history, financial information (credit card number, purchase history, invoices), and other similar data.
Credentials
We collect passwords, password hints, and similar security information used for authentication and account access.
Employment Opportunities
Automatic Data Processing, Inc. (“ADP”) manages Exel’s employment opportunities when posted on this Site. Data provided by users in response to Exel employment opportunities is transmitted directly to ADP. We encourage you to refer to ADP’s privacy policy available at www.adp.com/privacy.aspx.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Anonymous Data Collection
You can use Exel’s Site without informing us who you are. Unless you submit additional information to Exel via the “Contact Us” or “Find a Distributor” pages, we are informed only of the name of your Internet service provider, the data transmitted to us by your browser and the pages that you visit in our domains. For these purposes, we use the program HubSpot. The information collected by this program is only obtained for statistical purposes. As an individual user you remain anonymous.
HubSpot, Inc., a developer and marketer of software products for inbound marketing and sales (HubSpot) is used on this website. HubSpot tracks visitors using browser cookies. Every time a visitor lands on Exel’s website, a cookie will be associated with that visitor and will log every page that person visits moving forward. Please see here for more information about how HubSpot tracks visitors.
Information We Collect Automatically
In order to improve the online experience, we routinely collect certain non-personal information about our visitors and their use of our Sites. For example, we record the IP address of each computer/device that logs onto our Sites. This IP address does not identify you personally, but it does allow us to maintain communication with your computer/device during your visit. It also allows us to identify the country you are visiting from, so that we may direct you automatically to the content that is appropriate for your country.
We also use “cookies,” which are small text files that are placed on your computer/device. Cookies allow us to identify your navigation of the Sites and any specific pages or information that you visit. Cookies also allow us to identify your computer/device the next time you visit so that we can bring you to information on the Sites that may be of particular interest. For aspects of the Sites that require registration, cookies allow us to remember your login information. In addition, we hire third parties to provide services for us, and these third parties may also place cookies on your computer. Your Web browser allows you to disable these “cookies,” although you should be aware that some aspects of the Sites may not work efficiently without cookies.
We may also place advertisements on third parties’ websites. These third parties may track website usage information, as well as information on “click throughs” from an advertisement to our Sites. This helps us understand the effectiveness of our advertising. This information is not personally identifiable.
How Do We Use Your Information?
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
- To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the “What Are Your Privacy Rights?” below).
- Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
- Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.
- To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
- For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.
Will Your Information Be Shared With Anyone?
We only share information with your consent, to comply with laws, to provide you with Services, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
- Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organization apart from us. They will hold it securely and retain it for the period we instruct.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Consent and Use
Any information that you provide, or we collect, will be available to Exel affiliates and vendors around the world. This means that your information may be transmitted to a country other than your country of residence for processing or storage, and it may also be communicated to third parties hired by us to provide services such as website hosting, database management, or analytics. We have taken measures to ensure your personal information remains protected to the standards described in this policy, wherever it is processed. Your use of the Sites means you consent to these transfers.
The submission of personal or business data (including e-mail addresses, names and addresses) is done on an explicitly voluntary basis. In submitting such data you indicate your consent that such data may be collected, stored, processed or used by and/or disclosed to Exel and its affiliates, agents and third party service providers for the purpose of making contact with you, responding to your requests for information, or for other purposes indicated by you, as well as for the protection of our own legitimate business interests. Exel may also disclose personal or business data as may be required by law or a court order, subpoena or other similar legal instrument. Your consent to our use of your personal data may be withdrawn by you at any time by contacting Exel at info@exelmed.com.
Do We Use Cookies And Other Tracking Technologies?
Yes, we may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
Do We Use Google Maps?
Yes, this website, mobile application, or Facebook application uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link. By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.
Do We Use Social Media?
We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information (including but not limited to LinkedIn, FaceBook, Twitter, YouTube, etc); marketing leads and search results and links, including paid listings (such as sponsored links).
Exel has no influence on the scope of the data that are collected by the social networks. Please refer to the privacy policy of the respective social network regarding the type, scope and purpose of the data collection, information about the further processing of the data as well as your rights in this respect and setting possibilities for the protection of your privacy.
How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How Do We Keep Your Information Safe?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the Internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
Do We Collect Information From Minors?
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at info@exelmed.com.
What Are Your Privacy Rights?
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services, visit http://www.aboutads.info/choices/.
Data Breach
A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when Exel believes you are likely to be at risk of serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that Exel becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information Exel will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.
Controls For Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.
Governing Law and Data Storage
This Privacy Policy and your use of this Site, pursuant to the Terms of Use set forth below, are governed by the laws of California and the United States of America. You should be aware that when you submit your personally identifiable information to Exel through this Site, your information will be deemed sent to Exel from the United States of America, that your information may go to a country that has different privacy laws than your home country and that your information will be handled in accordance with the laws of the United States of America. By providing any personal information to Exel through this Site, all users, including without limitation users in the member states of the European Union, fully understand and unambiguously consent to the submission, collection and processing of such information in the United States of America. Some of Exel’s web pages are targeted towards countries other than the United States and are intended for visitors from those countries. If you are a resident of a country other than the United States and you give Exel personal information through an Exel web page targeted towards your country of residence, that information will be stored and used in accordance with the laws of the country in which the web page is maintained.
Do California Residents Have Specific Privacy Rights?
Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.
Do We Make Updates To This Policy?
Yes, we may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
How Can You Contact Us About This Policy?
If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO) by email at info@exelmed.com, by phone at 310-649-0707, or by post to:
Exelint International Co.
Public Relations Office
2500 Santa Fe Ave
Redondo Beach, CA 90278
United States
How Can You Review, Update, Or Delete The Data We Collect From You?
Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request via the Contact Us form. We will respond to your request within 30 days.